Naganuma Smart Bus Solution

Empowering Naganuma with a smarter, user-friendly on-demand bus service

Current Pain Points

The on-demand bus service in Naganuma struggles with inefficiencies that impact users, operators, and the municipality:

Complicated reservation process frustrates users, leading to low adoption.
Impossible to make same-day reservations, limiting service flexibility.
The municipality lacks clear metrics to evaluate service performance and user satisfaction.

Streamlined Booking via LINE or App

Call Center Automation

Stop Selection

Driver Confirmation Interface

We propose a comprehensive digital platform to address these challenges:

Enable users to book via a mobile app or LINE, with a phone option for elderly users, ensuring accessibility and simplicity.

Provide drivers with a real-time map showing passenger locations and automatically calculated routes, reducing errors and saving time.

Collect simple post-ride feedback from users to measure satisfaction and improve service quality.

Generate clear, data-driven reports for the municipality, detailing costs, usage, and satisfaction metrics for better decision-making.

For the municipality: Tangible proof of user satisfaction and cost control through clear reports.
For the operator: Simplified workflows, fewer errors, and reduced call volume.
For users: A simpler, more reliable, and transparent service experience.

Transform Naganuma’s on-demand bus service into an intelligent, measurable system that serves as a model for small towns across Japan.